Abstract
ISO/IEC 30105-1:2016 specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:
- covers IT-enabled business processes that are outsourced;
- is not intended to address IT processes but includes references to them at key touchpoints for completeness;
- is applicable to the service provider, not to the customer;
- is applicable to all lifecycle processes of ITES-BPO;
- serves as a process reference model for organizations providing ITES-BPO services.
Read sample
General information
-
Status: PublishedPublication date: 2016-11Stage: International Standard to be revised [90.92]
-
Edition: 1Number of pages: 24
-
Technical Committee :ISO/IEC JTC 1/SC 40ICS :35.020
- RSS updates
Life cycle
-
Now
-
Will be replaced by
Under developmentISO/IEC FDIS 30105-1
Got a question?
Check out our FAQs
Opening hours:
Monday to Friday - 09:00-12:00, 14:00-17:00 (UTC+1)