ISO/DIS 16355-3

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Проект данного международного стандарта находится на этапе рассмотрения членами ИСО.

Текущее издание: ISO 16355-3:2019

Тезис

This document describes quantitative approaches for acquisition of the voice of customer (VOC) and voice of stakeholder (VOS) and its purpose, and provides recommendations on the use of the applicable tools and methods. It is not a management system standard.

NOTE It does not provide requirements or guidelines for organizations to develop and systematically manage their policies, processes, and procedures in order to achieve specific objectives.

Users of this document include all organization functions necessary to assure customer satisfaction, including business planning, marketing, sales, research and development (R&D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.

Общая информация

Текущий статус
: В стадии разработки

You can help develop this draft international standard by contacting your national member

Этап
: Начало голосования по проекту между-народно-го стандарта: 3 мес. [40.20]
Версия
: 2
Технический комитет :
ISO/TC 69/SC 8

ICS :
03.120.30
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