ISO/CD 11367

Тезис

This document specifies the service excellence terminology, principles and model so that public organizations that deliver services could provide outstanding experience to their key stakeholders. These can be the society (the citizens) they serve as well as other partner organizations they interact with for the purpose of delivering the excellent service.

Общая информация

Текущий статус
: В стадии разработки

Этап
: закрытие возможности комментирования [30.60]
Версия
: 1
Технический комитет :
ISO/TC 312

ICS :
03.080.01
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