Reference number
ISO 16355-3:2019
© ISO 2024
International Standard
ISO 16355-3:2019
Applications of statistical and related methods to new technology and product development process — Part 3: Quantitative approaches for the acquisition of voice of customer and voice of stakeholder
Edition 1
2019-01
Preview
недоступно на русском языке
Опубликовано (Версия 1, 2019)

Тезис

This document describes quantitative approaches for acquisition of the voice of customer (VOC) and voice of stakeholder (VOS) and its purpose, and provides recommendations on the use of the applicable tools and methods. It is not a management system standard.

NOTE It does not provide requirements or guidelines for organizations to develop and systematically manage their policies, processes, and procedures in order to achieve specific objectives.

Users of this document include all organization functions necessary to assure customer satisfaction, including business planning, marketing, sales, research and development (R&D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.

Общая информация

  • Текущий статус
     : Опубликовано
    Дата публикации
     : 2019-01
    Этап
    : Международный стандарт подлежит пересмотру [90.92]
  • Версия
     : 1
  • Технический комитет :
    ISO/TC 69/SC 8
    ICS :
    03.120.30 
  • RSS обновления

Новая версия в процессе разработки

Draft
International Standard
ISO/DIS 16355-3
Applications of statistical and related methods to new technology and product development process — Part 3: Quantitative approaches for the acquisition of voice of customer and voice of stakeholder
Reference number
ISO/DIS 16355-3
Edition 1
© ISO 2024
Проект Международный стандарт

ISO/DIS 16355-3

Applications of statistical and related methods to new technology and product development process

Part 3: Quantitative approaches for the acquisition of voice of customer and voice of stakeholder

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  3. Каталог стандартов
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  5. 03
  6. 03.120
  7. 03.120.30
  8. ISO 16355-3:2019