ISO/IEC AWI 25420

En desarrollo

Un grupo de trabajo ha preparado un borrador.

Resumen

This document provides characteristics and a functional view of multimodal interaction for customer service systems (CSSs). It establishes a reference architecture and specifies the technical requirements and recommendations of CSSs to enable the interoperability, usability and efficiency of multimodal interactions implementation in CSSs. This document is applicable to all types of organizations for their developing, selecting, using, or evaluating multimodal interaction-based CSSs.

Informaciones generales

Estado
: En desarrollo

Etapa
: Nuevo proyecto registrado en el programa de trabajo TC/SC [20.00]
Edición
: 1
Comité Técnico :
ISO/IEC JTC 1/SC 35
RSS actualizaciones