Sobre

• Secretaría: AFNOR

  Responsable de comité:

  Mme Hélène Xu
• Presidente/a:

  vacante
• Responsable de programa técnico de ISO [TPM]:

  Ms Monica Ibido
  Responsable editorial de ISO [EM]:

  Ms Valeria Agamennone
• Fecha de creación: 2014

Alcance

Standardization of methods, tools, processes, measures and best practices related to online reputation of organizations or individuals providing services or products, derived from user-generated content available on the internet.

Excluded:

• privacy and data protection frameworks or security information standardization already covered by ISO/IEC JTC 1/SC 27;
• management system standards already covered by ISO/TC 176/SC 3;
• fraud countermeasures and controls already covered by ISO/TC 247;
• brand evaluation already covered by ISO/TC 289;
• customer contact centres already covered by ISO/PC 273;
• market, opinion and social research already covered ISO/TC 225.